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Suki Support is available 24/7 to help you with any issues you may have.

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Self help

If you are having an issue with your integration, you can try the following:
1

Check the FAQs for common questions

  • Refer to our General FAQs for answers to common questions.
  • Refer to our API FAQs for answers to common questions about the Suki APIs.
  • Refer to our Web SDK FAQs for answers to common questions about the Suki Web SDK.
  • Refer to our Mobile SDK FAQs for answers to common questions about the Suki Mobile SDK.
  • Refer to our Headless Web SDK FAQs for answers to common questions about the Suki Headless Web SDK.
  • Refer to our Dictation SDK FAQs for answers to common questions about the Suki Dictation SDK.
2

Ask the AI assistant

Our documentation is powered by AI. If you’re stuck, ask the AI assistant for help. Click the Ask AI button at the bottom-right of the page, or the sparkle icon on a code block, to open the assistant panel.
3

Use docs in your AI tools to improve your LLM's responses

Add this documentation to your AI tools so they use the docs more effectively. Refer to AI-optimized documentation for the contextual menu, copy options, and one-click AI integrations on every page.From your project, run:
npx skills add https://developer.suki.ai
Or connect the documentation MCP server in your editor. Refer to Documentation MCP for setup steps.
Looking for a demo? Contact our Sales team to schedule a demo or visit our site at Suki.ai.

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Suki support help desk

If our FAQs and AI assistant were not able to provide answers, or you are having an issue in production, you can reach Suki through any of these channels:
  • Email: support@suki.ai
  • Support ticket: Submit a Suki SDK Support ticket for technical issues or questions.
  • Customer Success or Program Manager: Reach out to your assigned Suki contact directly.
  • Slack: Use the dedicated Slack channel created for your integration team.
To help us resolve your issue faster, please include the following details in your email or support ticket:
  • Full error message: The complete text of the error, including any associated error codes.
  • SDK or API version: The exact version of the Suki SDK and API you are using.
  • Partner ID: Your assigned partner identifier.
  • Timestamp: The UTC timestamp of when the issue occurred.
  • User identifier field: The field your tokens use to identify the user (e.g., sub, email).
Always use the GA APIs and keep your SDKs up to dateWe regularly update the Suki SDKs and APIs with new features and performance improvements. For the best experience, we recommend always using the latest version of the SDKs and APIs.

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Next steps

Refer to our FAQs for answers to common questions.
Last modified on June 12, 2026