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If you need help during integration or have an issue in production, you can contact us at support@suki.ai. To help us resolve your issue faster, please include the following details in your email:
  • Full error message: The complete text of the error, including any associated error codes.
  • SDK version: The exact version of the Suki SDK you are using.
  • Partner ID: Your assigned partner identifier.
  • Timestamp: The UTC timestamp of when the issue occurred.
  • User identifier field: The field your tokens use to identify the user (e.g., sub, email).
Keep your SDK up to date. We regularly update the Suki SDKs with new features and performance improvements. For the best experience, we recommend always using the latest version of the SDK.
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