Troubleshooting
Search or browse troubleshooting guides for solutions to common Suki authentication, streaming, session, SDK, and webhook issues.
401 Unauthorized or invalid Partner Token401 · invalid_sdp_token
InvalidPartnerDetails during sign-in or registrationInvalidPartnerDetails
Suki Token expired during a long session401 · invalid_sdp_token
sessionAlreadyExists remote session conflictsessionAlreadyExists · 409
Microphone permission denied or AudioRecorderFailureAudioRecorderFailure
WebSocket disconnects during ambient streamingStreamError · error_streaming_audio
Empty or incomplete notes after ending an ambient sessionambient_session_not_found
CSP blocks the SDK iframeCSP · SUKI_FF_002
Form filling session returns no resultsSUKI_FF_001
Dictation WebSocket handshake fails400 · StreamError
Webhook deliveries are not arriving
AppIsNotActive when starting Mobile SDK recordingappIsNotActive
micIsInUse on Mobile SDKmicIsInUse
WAV header streamed as audio data
Wrong staging vs production endpoints
Provider register or login failsprovider_not_registered
Content generation is taking too long
Offline upload failures on Mobile SDKaudioUploadFailed
NetworkOffline or OfflineSaveFailed on Headless Web SDKNetworkOffline · OfflineSaveFailed
session_in_progress on Partner API createsession_in_progress · 409
403 permission_denied, insufficient_scope, or sbac_denied403 · permission_denied
Form filling API returns empty structured data
Patient Summary empty or not ready
No troubleshooting guides match your filters.
Look up the full error id on Ambient & Dictation error messages, Form filling error messages, Patient Summary error messages, or Mobile SDK error messages.